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How long does it take to ship an order?
We ship using UPS, Fedex or DHL (delivered by USPS). We are unable to accept requests for specific carriers or offer expedited shipping at this time. Most orders with in stock items ship within 5-7 businesss days. Most custom orders ship within 7-10 business days.
Where is my order?
You can track your order anytime through your account page. Additionally, once your order ships, you will receive an email containing your tracking number which you can track online via the carrier. Please check spam folders for correspondences from us regarding order updates.
Your order number can be found on your shipping confirmation email. If you've created an account on our website, you can find it there as well. If you're still having trouble locating your order number, contact us with the email address used to place the order and/or the shipping address and we'd be happy to help you out. If you wish to cancel or modify your order, please reach out directly via our contact form. Order cancellations cannot be guaranteed as we pack and ship your item(s) as quickly as possible.
Did something arrive damaged?
Please reach out to us and provide your order number, item name or number. State whether you would like a replacement unit or a refund. We will issue replacements as soon as possible.